McCall Behavioral Health Network Expands the Open Access Program in Waterbury.

The program expedites support for substance use and mental health disorders. 


(WATERBURY, CT) – February 26, 2024 – The McCall Behavioral Health Network is excited to announce the expansion of its new Open Access program at McCall’s Renato Outpatient Services in Waterbury. The program was previously launched in Torrington on February 5, 2024, and is planned to launch at McCall’s Travisano Outpatient Services in Danbury this March. 

Open Access is designed to address the immediate needs of individuals seeking help for substance use and mental health disorders. With the implementation of this program, clients can expect expedited scheduling for their initial screenings, and, in certain instances, they may secure appointments on the same day as their initial contact.

“We are thrilled to launch our Open Access program in Waterbury and look forward to further expanding the service to our Danbury location,” said Maria Coutant Skinner, LCSW, McCall’s President & CEO. “By removing barriers to care and providing expedited screenings, we aim to reach clients at the peak of their readiness for behavioral healthcare. This initiative reflects our dedication to ensuring that high quality, compassionate care is readily available to all those who reach out to us.”

Here’s how it works: Community members are asked to first reach out to McCall at 860.496.2100. After an initial phone screening that takes approximately twenty minutes, they will be apprised of the next available Open Access time slot. Individuals can arrive anytime within their time slot. Waiting times may vary. They will need to bring a photo ID as well as their insurance card.

McCall’s Open Access hours at Renato Outpatient Services in Waterbury:

  • Tuesday 9:30 a.m.- 12:00 p.m.
    • Spanish-speaking Open Access hours from 11:30 a.m. – 2:30 p.m. on Tuesday
  • Wednesday 12:30 p.m. – 3:00 p.m.
  • Friday 10:00 a.m. – 2:00 p.m.

As a reminder, McCall’s Open Access Hours in Torrington are:

  • Monday 12:30 p.m.- 2:30 p.m.
  • Tuesday 12:30 p.m. – 5:30 p.m.
  • Wednesday 8:30 a.m.-2:30 p.m.
  • Friday 8:30 a.m. – 10:30 a.m.

It’s important to note that while this service is a valuable resource for those seeking mental health support, it is not intended for individuals experiencing an extreme mental health crisis. In such cases, immediate medical attention at a hospital emergency room is strongly recommended.

McCall estimates that the average visit for a first-time client would last approximately an hour and a half to two hours.The on-site visit begins with the completion of the initial paperwork and a toxicology screening. Then, the client will meet with a clinician to complete a comprehensive intake assessment and biopsychosocial. At the end of the visit, a treatment recommendation will be made, and an individualized treatment plan will be completed with the client to best meet their needs.

“By offering Open Access,” Ms. Coutant Skinner adds, “we hope to break down barriers to care, ensuring that those seeking support can easily connect with our services. It’s a perfect example of how we strive to make sure care is accessible to all.”


About McCall Behavioral Health Network:

Serving families and individuals of all ages across western Connecticut for 50+ years, McCall Behavioral Health Network is operating proof of the power of connection. We’re a diverse network of experienced, specialized, and highly trained behavioral healthcare professionals. Equally important, we’re passionate and compassionate people who are committed to helping individuals, families and communities access resources, overcome adversity, build resilience, and achieve wellness. A network that heals. A community who cares. That’s McCall Behavioral Health Network.


Marisa Mittelstaedt

Director of Development & Marketing

Mobile:  860.202.4916